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Ordering Policy

Customer Application

If you do not yet have an account with us and would like to begin ordering, please submit a customer application. This application is a fill-in form that can be completed online. Simply key information directly onto the form and click 'submit'.

If you are a current customer and would like to obtain a login and password for online ordering, please contact your customer service representative.

Catalogs & Flyers

The link to our Catalogs and Flyers page is located in our top navigation pane. You may also access them here.

Terms

Domestic Accounts: Net 30 days for approved accounts, COD or In Advance for all other accounts. No shipments made to accounts past due

International Accounts: Deposit required with order, full payment required prior to shipment

Payments by Credit Card: We accept Visa and MasterCard. We will accept Paypal for a 3% processing fee.

Pricing

  • Prices are subject to change without notice
  • Prices are calculated using a base price and increment and at the markets on the date of shipment
  • Gold fixing - PM London Fix + 2% surcharge
  • Silver fixing - London Fix + 4.5% surcharge
  • Platinum fixing - PM London Fix + 2% surcharge

Orders

Orders generally ship within 1-2 business days. If you have an emergency order, please contact your sales or customer service representative directly.

Minimum Order - MOQ as listed per item and USD $250.00 per order.

Hong Kong Shipments

We ship from Rochester, NY to Hong Kong on Monday and Friday each week. Orders shipped from the USA on Monday will arrive in Hong Kong on Thursday and orders shipped on Friday will arrive in Hong Kong on Monday of the following week. Order cut off times for guaranteed shipment are as follows:

  • Monday Shipment Cut Off Times:
  • Friday, 3:30pm, Hong Kong time for phone/fax orders to Hong Kong Office
  • Friday, 8:00pm, Hong Kong time for web orders
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  • Friday Shipment Cut Off Times:
  • Thursday, 3:30pm, Hong Kong time for phone/fax orders to Hong Kong Office
  • Thursday, 8:00pm, Hong Kong time for web orders

Schedule applies to in-stock merchandise only. Orders received past cut off times may not ship until the next available shipping day.

Returns

  • No claims allowed after 5 days from date of receipt.
  • No returns accepted without return authorization (RA) number, after 30 days from invoice date, on special orders or customer trademarked items.
  • To receive a return authorization (RA) number, send an email to info@jkfindings.com and include your invoice number and reason for return.
  • Full refunds are only offered due to manufacturing defects. All other returns due to customer order error / cancellation are subject to a 10% restocking fee.

NSI - Non-Stock Item

  • NSI's are special order only and will require a deposit at time of order, order cannot be cancelled once production has started
  • JK reserves the right to ship + / - 10% on all special ordered items
  • Trade marking is available on many items. Stamp fee is required at time of order

Finishing

  • AT = Anti-Tarnish Treatment, JK Findings has in-house Anti-Tarnish finishing
  • SPAT = Fine Silver Plated & Anti-Tarnish Treatment
  • GP = Flash Gold Plated
  • RH = Rhodium Plated, available on most white gold items.

Weights

The gram weights listed in the catalog are averages and may fluctuate +/- 5

Leather

Our leather undergoes a hand-dying process. Color may vary slightly from shipment to shipment.