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Make a Return
Customer Return Procedure
If you find that you need to return your items for any reason - ordered wrong item, wrong size, defective, or other please refer to this procedure.
Obtain a Return Authorization Number
Please call one of our sales associates at 1.800.338.6157 or 585-292-0770 or complete the form below to initiate return request and receive a Return Authorization Number before sending any items.
Terms and Conditions
- All claims for defective product must be made within 10 days from date of receipt. All other return requests must be received within 30 days from invoice date.
- All returns MUST include a Return Authorization (RA) Number. Please include your Customer Number, Invoice Number, and specifics on the items you are returning and the reason for the return.
- No returns are accepted on special order items and customer trademarked items except for damaged or defective merchandise and as long as claim is submitted within 30 days of invoice date.
- All returns must be in original condition and include a copy of the original invoice.
- Full refunds or exchanges are only processed due to manufacturing defects. All other returns due to customer order error, cancellation or other reasons are subject to a 10% restocking fee.
- Other than for defective items, customers are responsible for return shipping charges and insurance and must ensure items are packaged safely to avoid damage. JK Findings is not responsible for lost or damaged return shipments.
- Upon receiving and processing your return, we'll exchange, replace, or credit via original payment method within 5 business days.
- JK Findings
- Attn: Customer Returns
- 1500 Brighton Henrietta TL Road
- Rochester, NY 14623